Immediate Response to Claims
With a full claim handling capability and a network of correspondents, Al-Bahriah provides Ship owners and Ship managers with a global claims service of the highest quality standard. Al-Bahriah’s claims management provides immediate response to casualties and a prompt settlement of claims.
Over the years, Al-Bahriah has been able to establish a network of correspondents, surveyors, salvors, marine lawyers, engineers, naval architects and other nautical experts to provide unrivalled services at the place where the casualty occurs.
Prompt Settlement of Claims
Combining legal, nautical and other technical skills, Al-Bahriah’s speedy claim response is prepared to respond whenever necessary rapidly mobilizing emergency response personnel to handle all aspects of crisis surrounding a marine casualty. Permanent emergency response availability is guaranteed 24hours / 7days around the globe.
First class claims handling and prompt settlement of claims are a vital part of Al-Bahriah’s strategy in order to assure to our clients an efficient compensation in case of loss or damage sustained by a casualty and a prompt recovery in getting back to work.
Stability and Competition
Al-Bahriah believes that its long term financial stability depends on maintaining an adequate spread of risks and a diversity of vessel type, trading area and conditional risk exposure. Unpredictability of large claims is absorbed by reinsurance programs provided by long term reinsurance arrangements with first class securities.
Any delay may prejudice the claim therefore prompt advice is essential. Information required at the first advice stage should include:
- Vessel Name
- Casualty date
- Vessel itinerary
- Nature and details of the casualty
- Location of vessel
- Local Agent contact details
Al-Bahriah uses its accumulated knowledge and experience to assist clients where and when needed. The main objective of our response team is to respond effectively and efficiently to any casualty in order to ensure that all necessary steps are taken to protect the interest of the ship and its operators. The basic steps and measures include:
- Establishing preliminary nature and extent of any damage.
- Minimizing loss or damage to the vessel and its crew.
- Minimizing damage to the environment. – Communication with ship owners, surveyors and lawyers.
- Establishing defense lines against any potential claim.
- Coordination and control of claims with other interested parties.
Effective claims management and consultancy is necessary for the assessment of claims in order to establish if claims can be avoided or if they will materialize. Depending on the type of casualty, adequate procedures will be implemented for claims handling and may include:
- Written statements and documentation
- Survey, investigation and evidence
- Adjustment and apportionment
- Legal consultancy and expertise
- Jurisdictions and time bars
- Litigation, mediation and arbitration